Privacy

Privacy Policy

Last updated: 17 June 2025

Gastrotech Pty Ltd ("Gastrotech", "we", "us") sells ElementGold and other gastrointestinally related products to Australian customers through our website gastrotech.com.au (the Site). This policy explains, in plain English, how we handle your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1 Personal information we collect

We only collect the details we need to process and deliver your order or to assist you:

Contact & delivery details – name, postal address, email and phone number.
Order details – items purchased, payment status and any refunds.
Account details – encrypted password and past orders (only if you create an account).
Enquiries – messages you send us (e‑mail, contact‑form, product reviews).

We do not deliberately collect sensitive information and we do not track you for advertising.

2 How we collect it

Directly from you when you place an order, create an account or contact us.
Automatically, through essential session cookies that keep your cart working and provide anonymised usage statistics.
From payment providers confirming that your payment was successful.

3 Why we use it

Purpose	Legal / business basis
Fulfilling and delivering your order	Performance of our contract with you
Handling returns and customer service	Legitimate interest
Accounting, tax and record‑keeping	Legal obligation
Improving the Site (aggregate, de‑identified analytics)	Legitimate interest

We do not send marketing e‑mails unless you deliberately opt in.

4 Who we share it with

We share the minimum necessary information with the following trusted service providers:

Fulfilment warehouse (3PL) – packs and ships your order within Australia.
Payment processors – to process and verify your payment (e.g. PayPal, credit‑card gateway).
Platform & accounting hosts – companies that securely host the Site and our accounting records.

Each provider may only use the information for the purpose of providing its service to us.

5 Overseas storage

Some of our service providers hold data on servers outside Australia (for example, in the United States). We take reasonable steps, including contractual safeguards, to ensure those providers handle your information in a manner that is consistent with the APPs.

6 Security & retention

Personal information is stored on secure servers and protected by access controls and encryption in transit (TLS).
We keep order records for at least seven (7) years to comply with Australian tax law.

7 Access & correction

You may request access to, or correction of, the personal information we hold about you at any time. Contact us using the details in section 10 and we will respond within a reasonable period.

8 Complaints

If you believe we have breached your privacy, please write to our Privacy Officer. We will investigate and provide a written response. If you remain dissatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC).

9 Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on the Site. Your continued use of the Site constitutes acceptance of any revisions.

10 Contact us

Privacy Officer – Gastrotech Pty Ltd
Email: privacy@gastrotech.com.au
Post: 44 East St, Five Dock, NSW, 2046
Phone: 1300 702 500 (within Australia)